COP29 call centre opens in Azerbaijan’s Baku

COP29 Azerbaijan Operating Company has announced that a call centre has already begun operating to render informational assistance to conference participants in preparation for the upcoming 29th session of the Conference of the Parties to the United Nations Framework Convention on Climate Change (COP29). 

Both event attendees and local residents can reach out with their inquiries by dialing the short number *1029, COP29 Azerbaijan Operating Company told Caliber.Az.

Information related to COP29 can also be accessed via chat on the COP29 page, as well as through WhatsApp and Telegram by calling the aforementioned number.

Moreover, the call centre will offer services through an Interactive Voice Response (IVR) system and a chatbot. 

Call Centre Operating Hours:

• November 1 – November 3: 08:00 to 20:00 (GMT+4)
• November 4 – November 23: 24/7 service 
• November 24 – November 30: 08:00 to 20:00  
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The 29th session of the Conference of the Parties to the United Nations Framework Convention on Climate Change (COP29) will be held in Azerbaijan this November. This decision was made at the COP28 plenary session in Dubai on December 11, 2023. During two weeks, Baku will become a global hub, welcoming around 70,000 to 80,000 international guests

The United Nations Framework Convention on Climate Change (UNFCCC) is an agreement signed at the Earth Summit in Rio de Janeiro in June 1992, aimed at preventing dangerous human interference with the climate system.  The abbreviation COP means "Conference of the Parties" and refers to the highest decision-making body responsible for overseeing the implementation of the UNFCCC. The Convention has 198 member states. Unless otherwise decided by the parties, the COP is held annually. The first COP event was held in Berlin in March 1995, and its secretariat is based in Bonn.

By Naila Huseynova