Unseen Japan explores challenges of accommodating foreign tourists Amid language gaps

An article published by Unseen Japan explores the complexities and nuances of life in Japan, offering insights into topics that are not always visible to the casual observer. 

A store in Kyoto grabbed attention when it displayed a sign in English and Chinese stating that it was closed, but in small Japanese text, it invited anyone who could read Japanese to enter. It's a clever approach, but is it legal? A lawyer in Japan confirms that it's essentially fine. 

Many businesses in Japan are facing challenges due to the large number of tourists. Some small eateries, in particular, are finding ways to let visitors know that they lack the staff or foreign language abilities to serve them. One shop in Kyoto came up with an inventive method to convey this message, but is it lawful under Japanese law?

Earlier this year, we covered a Kyoto restaurant that went viral after posting a clear “Japanese language only” sign on its door. Then, in May, another shop made headlines when the owner expressed frustration on X, suggesting that foreign tourists in Japan should learn some Japanese.

Yet, another store in Kyoto took an even more inventive approach. They displayed a "no vacancy" sign in English and Chinese on their door, but with small red Japanese text underneath, reading, "If you can read this Japanese, please come in."

Many Japanese users praised the sign as clever and very "Kyoto-like" in its execution. However, some argue that it constitutes discrimination against foreigners.

Most businesses displaying such signs are not aiming to discriminate; they simply want to maintain smooth operations. In an article for Bengoshi JP News, a bar owner in Kyoto explains how they struggle to resolve complicated disputes over tabs and cover charges with customers who don't speak Japanese. These businesses often have only one or two staff members on duty, and the time spent dealing with tourists' issues prevents them from serving other customers.

A survey conducted by Tablecheck shows that around 22% of Japanese food service establishments are reluctant to increase the number of foreign tourists visiting their businesses, with the language barrier being the main concern. Some are also worried that accommodating too many non-Japanese speakers could disrupt the neighborhood atmosphere, particularly in businesses like snack bars.

By Naila Huseynova