Colombia may implement Azerbaijan's ASAN Service system

Colombia may introduce the Azerbaijan public service ASAN Xidmət (or ASAN Service) public service delivery system.

The publication notes that February 2026 will mark one year since the signing of a memorandum of understanding between Colombia’s Ministry of Information Technologies and Communications and Azerbaijan’s State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan, a local outlet writes, citing the Colombian journal Acta Diurna. 

The agreement was signed on the sidelines of the World Government Summit.

The document is aimed at facilitating simplification and innovation in the provision of public services through the application of advanced international practices.

The memorandum outlines a phased plan to implement the ASAN service model in Colombia. The model has gained international recognition for its efficiency, transparency, and citizen-oriented approach.

The agreement also предусматривает the organization of internship programs for Colombian civil servants at ASAN centers in Azerbaijan, as well as the transfer of knowledge and best practices with direct support from Azerbaijani experts.

If fully implemented, Colombia could become the first country in North and South America to adopt the ASAN model, which is already successfully operating in countries across Europe, Asia, and Africa.

Pakistan recently opened its first ASAN Service centre.

By Khagan Isayev