Gen Z workers return to offices amid rising loneliness in remote roles Study results

Many young employees are heading back to the office as feelings of loneliness and isolation grow among those working from home, new research has revealed.

While remote and hybrid jobs surged in popularity after the Covid-19 pandemic, a survey by Bupa of 8,000 adults found that 38 per cent of 16- to 24-year-olds feel lonely because of their work circumstances. This compares with just 24 per cent across the wider workforce, according to the Independent. 

The study suggests many younger workers may never have experienced a fully on-site role, having begun their careers during the pandemic. Loneliness was found to be especially high among social media influencers, with 58 per cent saying they want a workplace that provides more social interaction.

Tom Brown, a 24-year-old PR assistant from Sandbanks, described how working remotely early in his career left him struggling.

He said: “While there were upsides to working remotely, the downside was the limitations on social interaction, and I’ve now learned I’m not prepared to compromise on this.”

After switching to a job with more in-person interaction, he said his wellbeing had already improved.

“When looking for a new job I specifically applied for roles with a physical office where I have supportive colleagues, can socialise at lunchtimes and meet friends in town in the evenings. My wellbeing is already improving as a result.”

Bupa’s report also highlights a lack of workplace support, with more than one in five young workers (21 per cent) saying their employer provides no mental health assistance. Some 41 per cent said they are considering moving to roles that include private healthcare as a benefit.

Ben Harrison, director of the Work Foundation, said younger people face unique challenges.

"Young people’s experience of work has shifted significantly in recent years. Already more likely to find themselves in insecure employment when they enter the labour market, the rapid introduction of new technologies and a rise in hybrid and remote working practices can risk many young people feeling disconnected from their colleagues and employer."

“While flexibility at work can be beneficial for all age groups, it’s critical that employers proactively provide young people with secure employment opportunities that feature clear routes to progression, the opportunity to learn from and build relationships with colleagues on a regular basis, and supportive and engaged line management that can make a big difference when young people face challenges in the workplace.”*

Dr Naveen Puri, Medical Director at Bupa UK, warned of the wider health impacts of workplace isolation.

“Loneliness can have a devastating impact on our mental and physical health, with knock-on effects on depression, anxiety, stress and type 2 diabetes. We’ve seen loneliness become an increasing problem in our personal lives, but it’s worrying that we’re also seeing it in a workplace environment.”

He added: “Among our customers we have seen a 100 per cent increase in mental health-related claims from 2019 to 2024 for 18-35 year olds, so it’s reassuring that workplaces are taking action to get their people the support they need. I would advise anyone who is affected by loneliness in the workplace to speak to a trusted colleague, manager or HR professional and find out what support is available.”

By Sabina Mammadli